Shipping Policy

When Will My Order Be Processed?

All orders are handled and shipped from our fulfillment warehouses. Please allow extra processing time during holidays, promotional events, and peak sale seasons.

Orders are processed from Monday to Friday. Most orders are processed within 1–3 business days after the order is placed. Orders are not processed or shipped on weekends or public holidays.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may be unable to make changes.

After your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow 1–3 business days for tracking details to update after the shipment notification is sent.

Shipping Time

Delivery time may vary depending on your location, shipping method, customs processing, and local delivery service.

Estimated delivery times:

Economy Shipping

United States: 7–12 business days
Canada: 7–12 business days
United Kingdom: 7–12 business days
Australia: 7–12 business days
New Zealand: 7–12 business days
EU Countries: 7–12 business days

Priority Shipping

United States: 3–7 business days
Canada: 3–7 business days
United Kingdom: 3–7 business days
Australia: 3–7 business days
New Zealand: 3–7 business days
EU Countries: 3–7 business days

Please note that these are estimated delivery times. Delivery may take longer during holidays, severe weather, customs inspections, or other situations outside our control.

Total Delivery Time

Total delivery time includes both order processing time and shipping time.

Processing time: 1–3 business days
Estimated shipping time: 3–12 business days, depending on the shipping method and destination
Some regions may take up to 30 calendar days due to customs clearance or local delivery delays.

If your order has not arrived within 30 calendar days from the order date, please contact us at service@omybagstore.com with your order number and tracking information. We will review the shipment status and assist you with a suitable solution, such as a replacement or refund where applicable.

Wrong or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for packages that are delayed, returned, lost, or undeliverable due to missing, incomplete, or incorrect shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to help before the order is processed, but we cannot guarantee changes after the order has been shipped.

Packaging

We carefully pack handbags, shoes, and accessories to help protect them during delivery. Orders may be packed with protective wrapping and placed inside an outer shipping box to reduce the risk of damage in transit.

Packaging may vary depending on the product type, warehouse, and shipping destination.

Customs, Duties, and Taxes

Prices shown on our website are listed in US dollars.

Depending on your country or region, customs duties, import taxes, or local fees may be charged by your local customs authority. These charges are not controlled by us and may vary by destination.

Customers are responsible for any customs duties, import taxes, or local fees required by their country or region.

Marked as Delivered But Not Received

If your tracking information shows that your package has been delivered but you have not received it, please first check with your local postal service, delivery carrier, neighbors, front desk, parcel locker, or building management.

If the package is still missing, please contact the local carrier and request an official investigation or written confirmation of the missing package.

After receiving the required documentation, please contact us at service@omybagstore.com with your order number, tracking number, and all relevant information. We will review the case and do our best to assist with a suitable solution.

Shipping Note

You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

Please make sure your email address and shipping address are correct when placing your order. We are unable to refund or resend orders that are delayed, returned, or lost due to incorrect shipping information provided by the customer.

For any shipping questions, please contact us at service@omybagstore.com.