Return & Refund Policy

We want you to feel confident when shopping with us. Please read our return and refund policy carefully before placing your order.

Return Window

Our return policy lasts for 30 days after delivery.

If 30 days have passed since your order was delivered, unfortunately we may not be able to offer a return, refund, or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition that you received it

• Free from stains, scratches, odors, marks, or signs of use

• Returned with all original accessories, tags, dust bags, protective packaging, and product packaging where applicable

• Returned with proof of purchase or order confirmation

Items that are used, damaged, altered, missing accessories, missing packaging, or not in their original condition may not be eligible for a full refund.

Non-Returnable Situations

Returns may be rejected or only partially refunded in the following situations:

• The item shows obvious signs of use or wear

• The item is damaged, scratched, stained, or altered after delivery

• The item is missing accessories, tags, packaging, or parts

• The item is returned more than 30 days after delivery

• The item is returned without approval from our customer service team

• The package is refused or returned due to an incorrect, incomplete, or undeliverable address provided by the customer

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Return Request

To start a return, please contact us at service@omybagstore.com with the following information:

• Your order number

• Your full name

• The item you want to return

• The reason for return

• Clear photos or videos showing the item condition, packaging, and any issue if applicable

After reviewing your request, we will let you know whether your return is approved and provide the return instructions and designated return address.

Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery.

Please include your order number and clear photos or videos of the item, packaging, and the issue. After reviewing the information, we will assist you with a suitable solution, such as a replacement, partial refund, or refund where applicable.

Please do not return the item before receiving approval from our customer service team.

Refunds

Once your returned item is received and inspected, we will send you an email to confirm that we have received your return.

We will also notify you whether your refund has been approved or rejected.

If your return is approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

Original shipping fees, priority shipping fees, and return shipping costs are non-refundable unless the return is due to our error or a confirmed product issue.

Partial Refunds

Partial refunds may be granted in certain situations, including but not limited to:

• Items returned with minor signs of use

• Items returned with damaged or missing packaging

• Items missing accessories, tags, or parts

• Items not returned in their original condition

The final refund amount will depend on the condition of the returned item after inspection.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account or payment account again.

Then contact your credit card company, bank, or payment provider, as it may take some time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at service@omybagstore.com.

Exchanges

We only replace items if they are faulty, damaged, or incorrect.

If you need to exchange an item for the same product, please contact us at service@omybagstore.com. If your exchange request is approved, we will provide further instructions.

Exchange availability may depend on stock status.

Return Shipping

For returns caused by customer reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable.

If you receive a refund, any applicable return shipping cost or restocking cost may be deducted from your refund where applicable.

For returns caused by our error or a confirmed product issue, we will provide a suitable solution after reviewing the case.

We recommend using a trackable shipping service when returning items. If you are returning an item with a high order value, you may consider purchasing shipping insurance.

We cannot guarantee that we will receive your returned item if no tracking information is provided.

Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, the order may not be eligible for a full refund.

Any additional shipping fees, return fees, or handling fees caused by refused or undeliverable packages may be deducted from the refund where applicable.

Contact Us

For any return or refund questions, please contact us at:

service@omybagstore.com