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FAQ
FAQ
Welcome to our store. Here you can find answers to common questions about shopping for handbags, women’s shoes, shipping, returns, payments, and product care.
1. What products do you sell?
We offer modern handbags, women’s shoes, and fashion accessories designed for everyday outfits, workdays, travel, weekends, and special occasions.
Our collections include tote bags, crossbody bags, shoulder bags, bucket bags, handbags, slide sandals, slingback heels, and other easy-to-style pieces.
2. Do you ship internationally?
Yes, we offer international shipping to many countries and regions.
Delivery time may vary depending on your location, shipping method, customs processing, and local delivery service.
3. How long will my order take to arrive?
Most orders are processed within 1–3 business days after the order is placed.
Estimated delivery time:
United States: 7–12 business days
Canada: 7–12 business days
United Kingdom: 7–12 business days
Australia: 7–12 business days
New Zealand: 7–12 business days
EU Countries: 7–12 business days
Priority shipping may be available for selected destinations and usually takes 3–7 business days after dispatch.
Please note that delivery may take longer during holidays, severe weather, customs inspections, or other situations outside our control.
4. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please allow 1–3 business days for tracking details to update after the shipment notification is sent.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible at service@omybagstore.com.
If your order has not been processed or shipped, we will do our best to help. Once an order has been processed or shipped, we may be unable to make changes or cancellations.
6. What is your return policy?
We accept return requests within 30 days after delivery.
To be eligible for a return, the item must be unused, unworn, and in the same condition that you received it. It should also be returned with all original accessories, tags, dust bags, protective packaging, and product packaging where applicable.
Please contact us before sending any return. Returns sent without prior approval may not be accepted.
For full details, please see our Return & Refund Policy.
7. What should I do if I receive a damaged or incorrect item?
If you receive a damaged, faulty, or incorrect item, please contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the item, packaging, and the issue. After reviewing the information, we will assist you with a suitable solution, such as a replacement, partial refund, or refund where applicable.
8. Are shipping fees refundable?
Original shipping fees, priority shipping fees, and return shipping costs are non-refundable unless the return is due to our error or a confirmed product issue.
For returns caused by customer reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for return shipping costs.
9. Will I need to pay customs duties or import taxes?
Prices shown on our website are listed in US dollars.
Depending on your country or region, customs duties, import taxes, or local fees may be charged by your local customs authority. These charges are not controlled by us and may vary by destination.
Customers are responsible for any customs duties, import taxes, or local fees required by their country or region.
10. How do I choose the right shoe size?
Please check the size information on each product page before placing your order.
If you are between sizes or prefer a more comfortable fit, we recommend checking the product-specific size guide carefully. For certain shoe styles, foot width and heel height may also affect comfort.
11. How should I care for my handbag?
To keep your handbag in good condition, we recommend:
Wipe gently with a soft dry cloth
Avoid long exposure to direct sunlight
Keep away from water, oil, perfume, and sharp objects
Store in a cool and dry place
Use a dust bag when not in use
Avoid overloading the bag to help maintain its shape
For more details, please see our Bag Care Guide.
12. How should I care for my shoes?
To help maintain your shoes, we recommend:
Wipe gently after use
Keep away from water, oil, and rough surfaces
Store in a dry and ventilated place
Avoid prolonged exposure to direct sunlight
Use shoe stuffing or support when storing structured shoes
Different materials may require different care methods, so please follow the care notes on the product page when available.
13. Do product colors look exactly the same as the photos?
We do our best to display product colors as accurately as possible. However, colors may vary slightly due to lighting, photography, screen settings, and device display differences.
Small differences in color, texture, or stitching may occur during production and are normal for fashion accessories.
14. What payment methods do you accept?
We accept major payment methods shown at checkout, which may include credit cards, debit cards, PayPal, and other secure payment options depending on your location.
All available payment methods will be displayed during checkout.
15. Is my payment information secure?
Yes. We use secure checkout processing to help protect your payment information.
We do not store your full payment card details on our website.
16. What if my package is marked as delivered but I did not receive it?
If your tracking information shows that your package has been delivered but you have not received it, please first check with your local postal service, delivery carrier, neighbors, front desk, parcel locker, or building management.
If the package is still missing, please contact the local carrier and request an official investigation or written confirmation of the missing package.
After receiving the required documentation, please contact us at service@omybagstore.com with your order number, tracking number, and all relevant information.
17. How can I contact customer support?
You can contact us by email at:
Please include your order number if your question is related to an existing order. Our customer support team will reply as soon as possible.